Return & Exchange

 

Measurements of the physical products may differ by 1-2cm from the size guide. When measuring your pets, please allow at least 2 fingers spacing. Note that we do not accept exchanges due to incorrect sizing.

For defective items, please inform us within 3 days of receiving the parcel and return the items to us within 7 days upon informing. If we do not receive them within 7 days, exchange will not be allowed.

We will bear the shipping costs for return of defective items and shipping of exchanged items.

If the item is out of stock, we refund the product price in the form of store credit.

The merchandise is eligible for exchange and return if it:

  • is unwashed and unworn
  • has its original tags attached
  • is returned in its original packaging